Thanks for visiting our website. This page forms the Terms and Conditions in
accordance with which we supply Products (each a “Product”) listed on our website
www.gotrend.com (the “Site” or “Website”) to you (the “Terms and Conditions”).
Please take some time to read these Terms and Conditions before ordering any Products from the Site.
By ordering any of our Products, you agree to be bound by these Terms and Conditions.
You should visit our page regularly to make a note of any changes made to our Terms and Conditions
- Buyer: The organization or person who buys Product from the Seller
- Seller: [Title of GOTREND]
- Addressee: The organization or person to whom the Product is delivered.
- Website: [GOTREND’s Website]
- The Terms: These Terms and Conditions.
- Product/ Products: The goods/ goods provided by the Seller to the Buyer as detailed in the Purchase Order.
- Parties: Both Buyer and Seller of this Contract.
3.1 Buyer Information
- First Name- Last Name/ Title
- Telephone Number
- E-mail Address
3.2 Addressee Information
- First Name- Last Name/ Title
- Telephone Number
- E-mail Address
- Delivery Address
3.3 Seller Information
- Telephone Number
- E-mail Address
- The basic information (type, amount, model/brand, color, piece etc.) about the ordered Product are stated in the Website
- The prices in the Website are the Sale Prices of the Products and are valid until any alteration or update is performed by the Seller.
- The Contract Product and its price to be paid is specified in following table:
- Product Description
- Product Price
- Delivery Price
- Total Amount
5. Use of The Site
You are 18+ years of age or are accessing the
Site under the supervision of a parent or legal guardian.
We grant you a non-transferable and revocable license to use the Site,
under the Terms and Conditions described, for the purpose of shopping
for personal items only. Commercial use or use on behalf of any third
party is prohibited, except as explicitly permitted by Gotrend in advance.
Any breach of these Terms and Conditions shall result in the immediate
revocation of the license granted in this paragraph without notice to you.
Content provided on this site is solely for informational purposes.
Product representations expressed on this Site are those of the vendor
and are not made by us. Submissions or opinions expressed on this
Site are those of the individual posting such content and do not
necessarily reflect our opinions
Certain services and related features that may be made available on
the Site may require registration or subscription. Should you choose
to register or subscribe to any such services or related features,
you agree to provide accurate and current information about yourself
and to promptly update such information if there are any changes.
Every user of the site is solely responsible for keeping passwords
and other account identifiers safe and secure. The account owner is
entirely responsible for all activities that occur under such a
password or account. Furthermore, you must notify us of any unauthorized
use of your password or account. The Site shall not be responsible or
liable in any way, directly or indirectly, for any loss or damage of
any kind incurred as a result of, or in connection with,
your failure to comply with this section.
During the registration process, you agree to receive promotional emails
from the Site. You can subsequently opt out of receiving such
correspondence by clicking on the link at the bottom of any
6. Terms of Sale
To place an Order, you must register with us by creating an account on the site.
You must only submit to us information which is accurate and true.
You must also keep your information up to date by informing us of
any changes by using the relevant sections of the Site.
- You shall not misuse the site by creating multiple user accounts.
6.2 Price And Payment
Whilst we make best efforts to ensure that all details, descriptions and
prices which appear on this Site are accurate, there may be instances where
errors may occur. If we discover an error in the price of any products
which you have ordered, we will inform you of this as soon as possible
and give you the option of reconfirming your order at the correct price or
cancelling it. If we are unable to contact you, we will treat the order as
cancelled. If you cancel your order before we have shipped it to you, and you
have already paid for your Order, you will receive a full refund.
You (the “Buyer”) accept, declare and undertake that you have read
the primary information regarding the basic qualities of the Product
subject to the Contract, the sales price and the delivery on the Web Site,
and that you have the necessary confirmation in the electronic environment.
You can pay using any of our payment partners listed on our homepage or by using
the cash on delivery payment method. Similarly, you can pay all or part of the
price of your Order using an e-gift card, wallet credit or promotional voucher
To minimize the risk of unauthorized access, we encrypt your card data.
Once we receive your order, we will request pre-authorization on your card
to ensure there are sufficient funds available to complete the transaction.
Orders will not be confirmed until this pre-authorization check has
been completed. Your card will be debited once we have sent you the order
confirmation. Cards are subject to validation checks and authorization
by the card issuer. If we do not receive the required authorization,
we will not be liable for any delay or non-delivery.
- Upon authorization of the payment, by clicking the “Order now” button,
you are confirming that the card belongs to you, or that you are the
legitimate holder of the e-gift card or the promotional voucher,
and have sufficient funds or credit facilities to cover the cost
of the Product(s) ordered.
- Prices include VAT (where applicable).
Depending on the value of your order, the delivery option or address you choose,
delivery costs may also be charged. Such additional charges will be clearly
shown during the checkout process and included in the “Total Cost”
If you wish to cancel your Order, please contact our Customer Service Team
by dropping us an email. No cancellation fees shall be applicable.
- You as the buyer accept, declare and undertake to be legally responsible and to
pay interest for failing to meet your financial obligations within buying
transactions, carried out via credit card, between us. In this case, both
your Bank and us (the “Seller”) may take legal actions and you will have to
compensate for any loss regarding this matter.
We aim to deliver the Product to you at the place of delivery
requested by you and the time indicated by us in your order at the
time of checkout (as updated in the order confirmation).
- We shall notify you if we expect to be unable to meet our estimated delivery date.
- The date of delivery specified by Us is an estimate only. Time for delivery shall not be of the essence of the contract.
- You shall make all arrangements necessary to take delivery of the Product whenever they are tendered for delivery.
- We deliver in our standard packaging.
If you are not available to take delivery or collection, we may leave a card
giving you instructions for re-delivery or collection from the carrier.
8. Returns And Refund Policy
- We undertake to fulfill our contractual obligations in compliance with
the legal regulations and in good faith. We, as the Seller promise to provide
your ordered Product in accordance with the Product descriptions stated in the Website.
If you are not completely satisfied with your purchase, you may return the Product
to us within fourteen (14) days of receipt. The Product shall be unused,
Product tags shall not be tampered with, and the product shall be in the original
brand packaging (if applicable). This policy is applicable only to those products
which do not fall under the list of non-refundable brands/items provided on our Site.
- If the product becomes unobtainable after your order, we may provide you a different product with
equal quality under the condition of informing you and having your explicit consent concerning the matter.
You shall ensure that the Product is sent to us in the same condition as it was when
received by you and is packaged properly. In the event that an item is returned to us
in an unsuitable condition, we reserve the right to decline the return and
send the product back to you.
You, as the Buyer, are obliged to control the Products subject to the contract before
receiving them; crushed, broken, unpackaged etc. Delivered Products will be deemed to be
undamaged. Responsibility of damage of the Products after delivery will belong to you.
We provide a prepaid return shipping service to ensure the best possible online shopping
experience for you. Please refer to the prepaid shipping label in the parcel sent with
your order. If you are unable to find the prepaid shipping label, please contact our
Customer Service Team by dropping us an email.
A refund shall be issued shortly after we receive your returned Products together with your
return slip, according to the preferred refund method indicated on your return slip.
For more details please refer to the FAQ (http://www.gotrend.com/faq-returns/) on the Site.
If the item you receive is faulty, please contact our Customer Service Team and provide your Order number,
your name and address, details of the Product and the reason for return,
plus whether you require a refund or replacement.
Your rights under this Terms will automatically terminate without notice if you fail to
comply with any of its terms. In case of such termination, we may immediately revoke
your access to our Website and Services.
You have the right to withdraw from this contract within fourteen (14) days without giving
any reason. The withdrawal period shall be fourteen (14) days from the date you, or a
third party named by you, who is not the carrier, have/has taken possession of the
Products, or, where your order contained multiple Products which will be delivered
separately, delivery of the final Product(s) making up your order (“Withdrawal Period”).
To meet the withdrawal period deadline you will need to notify us about the fact that you
are exercising your right of withdrawal before the expiry of the withdrawal period.
You must send back or submit the Products immediately after, but in any event no later
than fourteen (14) days from the date on which you inform us about the withdrawal from the
contract of sale. This deadline shall be deemed met if you send the Products before
this deadline expires. If you withdraw from a contract of sale during the Withdrawal Period,
we shall reimburse all payments we received from you, including delivery charges, at the latest
within fourteen (14) days from the date on which the notification of withdrawal of this contract
has been received by us. For this repayment we shall use the same method of payment that you used
making the original transaction, unless we arrange a different method with you; you will not be
charged any fees for such repayments under any circumstances. We may withhold reimbursement until
we have received the returned Products, or until you have submitted proof that you have returned
the Products, whichever comes earlier. You only have to pay for any diminished value of Products
if this diminished value is due to improper handling on your behalf while ascertaining the nature,
characteristics and functioning of the Products.
You may use promotional vouchers and e-gift cards to make payment for Products on the Site.
Specific details for promotional vouchers and e-gift cards are listed below.
If you have a gift or promotional voucher, that voucher can be used by
someone other than yourself and you can assign your rights to use that voucher.
Conditions for the redemption of promotional vouchers (From time to time we may distribute promotional
vouchers, for use only on the Site, which we will send to you either by email or post.)
Promotional vouchers are valid for the specified period stated on the voucher, can only be
redeemed once and may not be used in conjunction with other promotional vouchers and
discounted items. We may exclude individual brands from voucher promotions in accordance
with our sales strategies.
The credit of a promotional voucher does not accrue interest, nor does it have a cash value.
Conditions for the redemption of e-gift cards:
You may purchase e-gift cards for use on the Site by you or other Customers.
These e-gift cards will be sent via email.
E-gift cards cannot be used to buy further e-gift cards.
E-gift cards may only be purchased through debit card, credit card or PayPal.
- The credit of an e-gift card does not accrue interest, nor does it have a cash value.
- An order for an e-gift card can be cancelled by sending us an email.
If the credit of an e-gift card is insufficient for the Order you wish to make,
you may make up the difference using one of our other accepted payment methods
10. Guarantee And Complaints Management
GOTREND shall perform its obligations under these Terms and Conditions with reasonable skill and care.
We place great value on our Customer satisfaction. You may contact us at any
time using the contact details given in the site. We will attempt to address
your concerns as soon as possible and will contact you on receipt of any
relevant enquiry or complaint. In guarantee cases, the manufacturer is
frequently involved and as such it may take longer to resolve such an
enquiry or complaint.
In the event of a complaint it will help us if you can describe the object of your complaint as
accurately as possible and, where applicable, provide copies of the Order or at
least the Order number that we assign you in your Order Confirmation.
In rare cases your emails may be caught up in our spam filters or not reach us, or correspondence
that we send to you may otherwise not have reached you. Should you not have received any
response from us within five (5) Business Days, please make further enquiries.
After the payment of the Product, you will be deemed to have accepted all the Terms and Conditions.
Our obligation here is to build a system on the Website to ensure that the order cannot
be placed on the site without obtaining confirmation that it has been read and
accepted by you (the “Buyer”).
12. Personal Data Protection
GOTREND akes its responsibilities in relation to protecting
your Personal Data and takes compliance with applicable laws very seriously.
We are committed to properly managing, protecting and processing your Personal
Data in accordance with this Policy, which shall apply to all Personal Data we
collect from you through our Platforms.
Please read and review the “Notice On Personal Data Protection And Processing”
and “General Personal Data Protection And Processing Policy” which will
inform you how we collect, use, process and disclose your Personal Data.
We trust that it will assist you in making an informed decision on whether to
provide us with any of your Personal Data.
During our relationship with you, we may collect personal data from you.
Examples of the types of Personal Data we may collect include your name,
contact details, mailing and delivery addresses, email address, birthday,
and any other personally identifiable information which you have provided us in any
forms you may have submitted, or in the course of any other forms of
interaction between you and us.
12.1. We Collect Personal Data From You When
- You register an account on the Website or the Apps
- You use any of our related services, such as subscribing to our newsletter and product notifications.
- You browse our products and services or otherwise interact with our website and apps.
- You accept our cookies on your device.
You interact with our customer experience team or other representatives,
for example via our webform, email, telephone calls, letters or face-to-face meetings.
You interact with us on our social media, such as liking our posts, commenting on
our posts and private messaging us on our social media accounts.
You participate in our promotions, initiatives or any request for
additional Personal Data such as customer surveys.
We receive references from business partners and third parties, for example where they referred
you to us to enjoy the benefits of a joint promotion or collaboration, or to redeem a
voucher you purchased through them.
12.2. How Will Your Data be Used?
We may use and disclose your Personal Data for purposes necessary
to provide you with our products and services, including:
Registering and maintaining your user account and to verify your identity or age.
Processing your order for our products or services, processing or
collecting your payment for the order.
Delivering or performing the products or services you purchased, including our
couriers calling or messaging you to obtain your delivery instructions.
- Processing your returns or refunds in accordance with our Terms of Service.
Providing you with supporting services and functions related to your user account,
such as saved items in cart, wish lists, brand or product notifications.
Personalizing and improving your customer experience when you visit the Website and the Apps,
for example by prioritizing products and services appearing in your search results or feed.
In addition, we may use and disclose your Personal Data for the following purposes:
To send you marketing communications in relation to our sales, products,
services, promotions or the Platforms.
To send you marketing communications in relation to the sales, products,
services or promotions of business partners, including promotional mail
together with your order.
To deliver ads which are related to our products and services which may
be of interest to you on the Platforms or other websites, apps or online platforms.
- To invite you to our private customer events.
To process your participation in our promotions, initiatives or any request
for additional Personal Data such as customer surveys.
- To process your participation in our business partner's loyalty or point redemption programs.
- To promote our products and services on our Platforms.
12.3. How Can I Access Or Correct My Personal Data?
You, as the personal data subject, have the legal right to access your personal data,
which are being processed by us as the data controller. Your legal rights on personal
data processing are specified by “Notice On Personal Data Protection And Processing” and
“General Personal Data Protection And Processing Policy”. You may always use the
Data Subject Access Form provided by us in our Website to access your personal data
and exercise your other legal rights.
12.4. Website Cookies
To enable our systems to recognize your browser or device and to provide and improve our services,
13. Refer & Earn
GOTREND reserves the right to accept or reject any referrals that we
believe are undesirable or outside the Program Terms and Conditions.
GOTREND will disable codes that infringe our trademark.
GOTREND will disable codes being posted or using Gotrend’s presence on social media.
Transfer of referral credit to any other account is not allowed.
Decisions made by Gotrend on these issues will be final.