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Our Promises

We’ll always keep your data safe and secure. Here’s why we need it and how we use it.

Protecting Your Privacy

We are 100% committed to protecting the privacy and security of our customers and site visitors . We totally appreciate and respect how important privacy is. If you have any questions about how we Protect Your Privacy, drop us a line at info@gotrend.com

How We Use Your Information

We use your information in a number of different ways — what we do depends on the information.

Your Personal Details, such as your name, date of birth, gender, address, email address, social media handle, screen name and phone number.

You don’t have to give us all of this personal information but if you don’t, you may not be able to buy from the site, and you are unlikely to receive our optimal overall customer experience. But that is your choice – and we respect that

We use the data we collect to help us provide you with the best service, the best shopping experience and to show you the latest and greatest products and services that we think you will love.

We do not, and will not, sell any of your personal data to any third party – including your name, address, email address or credit card information. We want to earn and maintain your trust, and we believe this is absolutely essential in order to do that.

We Need It To

  • Identify you when you visit our website or contact us.
  • Deliver your purchases to you.
  • Send you account and service updates, such as updates to our Terms and Conditions and order confirmations.
  • Send you order updates by text, e-mail or through our app.
  • Manage your participation in any promotions, offers or discounts.
  • Send you information about our products and services.

Why We Do It

  • Checking your identity helps us to keep your information safe from fraudsters.
  • It’s a bit hard to send your order if we don’t use your name and contact details!
  • To keep you informed of any changes to Gotrend services.
  • To know when your order is due to arrive.
  • To ensure you receive any discounts or offers relevant to you at the time.
  • To get you to the products that you want faster.

Your Payment Information

This means your chosen payment method, for example your card details (don’t worry we don’t keep the security code)

  • Take payment, and give refunds.
  • Keep a record of any financial transactions with you.

Purchase History And Saved Items

  • Help you keep track of items you like, update you when we have new availability and let you share them, your way.
  • Handle returns in accordance to our Terms and Conditions and Provide Customer Service and Support.
  • Analyse what you have bought, searched for, or returned, which helps us find out what you like.

Information From Social Media Or Accounts You Link To Us

  • We allow you to link your Social Media account to your Gotrend account so you can log on simply and easily without having to create a specific account.
  • Handle returns in accordance to our Terms and Conditions and Provide Customer Service and Support.
  • Analyse what you have bought, searched for, or returned, which helps us find out what you like.

Keeping Your Information

We’ll hold on to your information for as long as you continue to be an Gotrend customer and for as long as we are required to keep it to ensure we meet our legal requirements.

If you no longer wish to be a customer you can contact our Customer Care team and request that we close your account.

Cookies

We use cookies when you visit our site, but you can control these through your browser settings.

What Are Cookies?

Cookies are data files that can hold small amounts of info and are stored on your device (computer, smartphone etc) when you first visit a website.

How Do We Use Them?

We use cookies for:

  • Essential operations, like site navigation.
  • Allowing you to add items to your shopping bag or to your Saved Items.
  • Analysing visitor numbers and behaviours, such as what pages are frequently visited.
  • Targeting suitable advertising messages.

What Types of Cookies Do We Use?

  • Site functionality cookies – these allow you to navigate the site and use our features, such as "Add to Bag" and "Save for Later".
  • Site analytics cookies – these cookies allow us to measure and analyse how our customers use the site, to improve both its functionality and your shopping experience.